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保用服務 Warranty

PHILIPS Lighting Warranty Terms and Conditions 飛利浦照明產品保用細則

現凡於本店購買飛利浦燈飾,本店均附上OFFICIAL PHILIPS授權保用証乙張(見附圖Sample),顧客只需憑保用証聯同本店發票正本便可享有一至兩年有關飛利浦保用服務,詳情請見圖放大。於購買日起計首60天內,顅客可攜同因出廠問題之產品到本陳列室於合理時間內更換同款之照明產品(需視乎存貨或測試時間而定)。及後可自行聯絡飛利浦(香港)照明有限公司安排處理因出廠問題之產品。

Customer will have a PHILIPS Lighting warranty card(see sample below) attached with our official invoice at the time of purchase. All the PHILIPS lighting products, bulbs except, will automatically obtain one to two years warranty provided by PHILIPS depending on which category stated on the warranty card. If customer found the defective product due to factory defect, you are welcomed to bring along with the defective product with the warranty card and official invoice to our showroom within 60 days counting from the date of purchase in order to proceed the free exchange in reasonable time frame, time to test the defective product may incur. subjected on the stock availability. Afterward, customer are welcomed to contact PHILIPS Lighting (Hong Kong) Limited directly to arrange the defective products due to factory defect.warranty card sample

 

Ceiling Fan Warranty Terms and Conditions 吊扇燈風扇燈保用細則

- Dealerships’ has an option to repair the products, which become out of order under normal use, free of charge in the product guarantee period. ***Warranty period is different from Dealer to Dealer, details please refer to the following year terms. The replaced defective parts shall become the company’s property.
- 總代理之用戶在產品保用期內,正常使用之情況下,如發覺機件失效,經總代理查驗屬實,將在保用期內可獲免費修理及更換零件等服務,***各牌子之保用期均有所不同,請查閱以下資料,而所有換出的損壞零件均屬本公司所有。

  • Fanmost provide 30 years in-home warranty on the motor 具有30年的摩打保用
  • Fanaway provide 2 years in-home warranty on the motor  具有2年的摩打保用
  • ItalExport provide 1 year in-home warranty on the motor 具有1年的摩打保用
  • Lucci Air provide 2 years in-home warranty on the motor 具有2年的摩打保用
  • Hunter Pacific provide 2 years in-home warranty on the motor 具有2年的摩打保用
  • SMC provide 1 year in-home warranty on the motor 具有1年的摩打保用

***All brand Remote Control and receiver – Please refer to remote control as follow
***所有品牌遙控接收器手掣保用,請細閱以下有關遙控接收器段落。

Warranty period begin from the day of purchase. You must have the original dated purchase receipt from Tri-Light Zone ” an authorised retailer “. Warranty is not effective without this documentation.保用期從購買之日開始計算。於維修時,必須出示在紅綠燈”特約經銷商” 購買之收據正本方為有效。
All products warranty is only valid in Hong Kong SAR. 所有產品之保養只在香港特別行政區方為有效。

Warranty Period CEILING FANS 於保用修期內吊扇燈/風扇燈

- Please select your fan carefully and discuss your needs with a sales professional. Fans that do not perform as expected and which are not faulty cannot be replaced or exchanged under warranty. Proper performance relies on the right fan being correctly installed in the optimum location.
- 請於購買時仔細選擇您的吊扇,並與專業的銷售員提供您的需求,選擇最合適的吊扇。如吊扇並沒有故障,於保用期內是不能作出更換或交換。吊扇應安裝在最佳位置才能發揮其適當的性能。

- The warranty will not cover external appearance or finish of any part of the ceiling fan. Limitations apply regarding corrosion damage when not maintained (e.g. cleaned) regularly.
- 保用不包括有關吊扇外觀方面的情況。如因購買者不正確地清洗而導致機身腐蝕損壞,本公司怒不負責。

- Some ceiling fans are designed and recommended for indoor use only. The warranty will not cover the indoor ceiling fans installed outdoors.
- 部份吊扇僅適用於室內安裝。安裝在室外的室內吊扇並不在保修範圍之內。

- Blades must be replaced only as a complete set. Blades are supplied only as a set and the replacement of individual blades may void the warranty by causing mechanical damage to the motor, excessive noise or premature wear.
- 如需更換風葉必須作整套更換,只更換單一風葉會造成機械損壞,噪音過高或令機件磨損,保用便會因而失效。

Remote Control 遙控

- All remote controls have a 12 month in-home warranty period for the remote control receiver and a 12 month parts only warranty for the handpiece. The term “remote control” means the handset and the receiver connected to the fan. Remote controls supplied as part of a “fan + remote” package deal are only covered by the above 12 months warranty.
- 所有遙控及接收器均有12個月的的保用。“遙控”一詞是指連接至風扇的手掣和接收器。

- Please note the remote control receiver is not part of the fan, instead being a separately connected accessory device. The remote control receiver is often fitted into the fan mounting
bracket for convenience but is not an integral part of the fan and not covered by the warranty provisions of the fan itself.
- 請注意遙控接收器並不是風扇的一部分,而是作為一個單獨連接手掣的附屬設備。遙控接收器通常被安裝到風扇安裝支架內,但它並不是吊扇的組成部分,因此它並不涉及風扇本身的保修規定。

- Resetting of DIP switches in remote handpieces is not covered by warranty and a service call fee will apply. Customer is recommended to try the 16 combinations DIP switch setting before call out for warranty or charged maintenance service. DIP switch sheet as below
- 在遙控重置DIP開關按鈕並不包括保修範圍內。我們提意顧客應嘗試自行調較遙控手制背後之16個頻道配搭後,約不能重設才與我們聯絡。見附圖

DIP Switch Setting Chart 16個頻道組合

- Batteries, if supplied, are done so as a complimentary (free) item only and not covered by warranty.
- 遙控內的電池是免費(如有提供的),並不包括在保修範圍內。

Additional Light Kit 附加燈飾或燈

- Light fitting, if purchased together, which adhere with ceiling fan provide 1 year warranty.
- 燈飾, 如有購買,提供一年保用。

- Light Globes, if supplied, are done so as a complimentary (free) item only and not covered by warranty.
- 如吊扇附有免費的燈膽,燈膽並不包括在保修範圍內。

- The warranty will not cover external appearance or finish of any part of the light fitting. Limitations apply regarding corrosion damage when not maintained (e.g. cleaned) regularly or accidental breakage or human breakage.
- 保用不包括有關燈飾外觀方面的情況。如因購買者不正確地清洗而導致外觀腐蝕損壞或意外或人為損毀,本公司怒不負責。

Warranty Transfer 保修轉讓

If the ownership changes on the dwelling where the fan or remote control is installed, the balance of the warranty period passes to the new owner, providing the original dated purchase
receipt from Tri-Light ZOne “an authorised retailer” are retained by the new owner. Warranty does not cover any damages to the fan or the remote controller if it is moved from one dwelling to another during the warranty period. The warranty is voided in total if the product is sold separately as second hand goods.
在保修期內,如吊扇所安裝的住宅業權有變,則吊扇或遙控所剩餘之保用亦可轉移到該住宅的新擁有人處,但新擁有人必須保留我們紅綠燈”特約經銷商” 購買的收據正本,保修方為有效。但如果是在保修期內,因風扇或遙控器從一個住處轉移及安裝於另一住處而至產品有任何損壞,則會令此保修無效。另外,如產品被當為二手貨物出售,就算保修期未過,保修亦會無效。

What is Not Covered By Warranty 保修不包括的範圍

Warranty does not cover the following;
以下並不包括保修範圍內:

• Ceiling fans that are not installed by qualified and licensed electricians
• 吊扇並不是由合格的持牌電工安裝。

• Damages caused by the user or installer and not caused by a fault in the product materials or workmanship
• 產品本身並無故障, 但因使用不當或安裝引起的損壞。

• Damages caused by force-majeure, electrical surges, lightning, power grid fluctuations or water
• 因不可抗力(如天災、戰爭等)造成的損害,或電浪湧,雷擊,電壓變動或水所造成的損壞。

• Damages casued by incorrect voltage
• 因電壓不當而做成的損壞。

• Dirt removal and external cleaning work
• 外殼除污清理。

• Incorrect installations like improper connections of remote control receiver & the handpiece
• 不正確的安裝,如遙控及接收器的連接不當。

• Globes and tubes are not covered by this warranty
• 所有光源並不包括在保修內。

• Power supply “noise” or other influences from power delivery infrastructure (internal fuse brokage).
• 由電壓或電力傳輸所造成的噪音或損壞(保險絲消毀)。

• Water damage of any kind
• 所有由任何形式水害造成的損壞。

• This product warranty excludes liability for consequential loss or claims for damage to furniture, carpets, walls, ceilings, foundations or any other event either directly or indirectly resulting from a faulty ceiling fan or accessory product
• 本產品保修不包括因吊扇或其配件產品有問題而直接或間接對家具如地毯,地板等或基建如牆壁,天花等造成的任何損毀。

• Damage caused by alternative power systems (i.e. solar inverters, etc.)
• 由替代動力系統(即太陽能反用換流器等)所造成的損害。

• Unauthorised repairs or modifications
• 未經授權的修理或修改吊扇。

• Ceiling fans not purchased and installed in Hong Kong
• 本產品不是在香港購買的。

A service call fee will be charged if; 以下情況如要本公上門維修, 本公司/ 總代理將會收取服務費用

• Ceiling fans that are not installed by a qualified and licensed electricians
• 吊扇因不是由一個合格的持牌電工安裝而至損壞。

• If goods are found to be free of defects
• 如經檢查後產品沒有被發現有損壞或缺陷。

• The installation is not done in accordance with accompanied instructions
• 產品沒有按照有關說明書指示完成安裝。

• The defects have been caused by incorrect application or abuse of the product
• 不正確地使用或濫用本產品。

***In case of any dispute, the company reserves the right for final judgement and decision.
***如有任何爭議,本公司/ 總代理保留最終的判斷和決策的權利。

 

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